Service Excellence
by Brian Tracy
The very best people and the very best companies are obsessed with customer service. Everything
they do is strategized to satisfy their customers better in some way.
Your ability to develop
and maintain a reputation for high levels of service excellence is the key to the success and
prosperity of your organization and to success in your career.
 The Four Levels of Customer Service
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| The DREAM Acronym
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| The Moments of Truth in Every Sale
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| How Your Customers Describe You
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| Handling Customer Complaints and Dissatisfaction
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| Developing a Customer Service Strategy
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| Quality Ranking in the Marketplace
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| An Ongoing Service Strategy
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| Four Levels of Product or Service
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Find out how to develop and maintain a reputation for high levels of service excellence.
27. Service Excellence - 30 minutes VHS
1 VHS video ......$98.00
Shipping in the USA = $8.00 us$
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